OPTIMALISASI KINERJA PEGAWAI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KANTOR URUSAN AGAMA KECAMATAN BINAKAL KABUPATEN BONDOWOSO

Imam Turmudi(1*),

(1) Program Studi Manajemen Dakwah, Fakultas Dakwah, UIN Kiai Haji Achmad Siddiq Jember
(*) Corresponding Author

Abstract


Service is a process of directly fulfilling the needs of activities carried out to meet the needs of the community so as to obtain satisfaction. To get good service results, the role of employees is very important to serve the needs of the community. Religious Affairs Office employees have tried their best with existing capabilities and facilities to provide the best service to the community. However, the duties and roles of the Religious Affairs Office in Binakal District have not been realized properly due to a lack of staff to carry out the planned objectives and inadequate facilities so that service is still not optimal. The method used in this thesis is a qualitative method. This qualitative research uses a field research approach. By using data collection techniques carried out by means of observation, interviews and documentation, and also using data triangulation in testing the validity of the data obtained. The results of this research are: First, the form of public service at the Binakal Subdistrict Religious Affairs Office serves the community's religious needs, including: the field of religious affairs (marriage and reconciliation), the field of data management and KUA management information, the field of the Sakinah family, the field of mosques and the field of development, the field of development. Sharia, Waqf Sector, Zakat Sector, Hajj and Umrah Sector, Halal Products Sector, Social Worship Sector Apart from that, there are KUA instructors who are implementers of religious advice guidance. Second, the supporting factors at the Religious Affairs Office, Binakal District, Bondowoso Regency, namely the level of education, online system services and the availability of a complete service system. Meanwhile, the inhibiting factors are: Lack of employee discipline and responsibility for their work, lack of employee ability to use technology and lack of public understanding of the implementation of online systems

Full Text:

PDF

References


Albi Anggito. 2018. Metode Penelitian Kualitatif. Sukabumi: Cv Jejak.

Anon. n.d. “Kepmen-No-20-Pelayanan-Publik.Pdf.”

Djumadi, Yuslim &. Sugandi Luther. 2013. “Pembinaan Sumber Daya Aparatur Dalam Meningkatkan Pelayanan Publik Di Kantor Camat Tenggarong Kabupaten Kutai Kartanegara (Studi Implementasi Peraturan Pemerintah No. 42 Tahun 2004).” Jurnal Administrative Reform 1(3):569–81.

Ismail. 2012. Budaya Organisasi Kepemimpinan Dan Kinerja. Jakarta: PT Raja Grafindo.

Lijan. 2017. Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara.

Matthew B. Miles, A. Michael Huberman. 2014. Analisis Data Kualitatif : Buku Sumber Tentang Metode-Metode Baru. Jakarta : Penerbit Universitas Indonesia (UI -Press).

Moleong, Lexy J. 1999. Metode Penelitian Kualitatif. Jakarta: PT Grafindo Persada.

Pudjihastuti, Sri Hindah, and Haves Ardhani. 2013. “Optimalisasi Kinerja Pegawai Badan Kepegawaian Daerah Kota Semarang.” Jurnal Ekonomi Dan Bisnis 14(1):59–71.

Riduan, A. 2021. “Kualitas Pelayanan Publik Pada Kantor Camat Labuan Amas Utara Kabupaten Hulu Sungai Tengah.” Al’iidara Balad 3(1):1–16.

Ruri Nova Adrianti. 2020. “Optimalisasi Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Di Kantor Urusan Agama (Kua) Kecamatan Enggalkota Bandarlampung.” UIN Raden Intan Lampung.

Sugiyono. 2018. Metode Penelitian Pendidikan Pendekatan Kualitatif, Kuantitatif, Dan R&D. Bandung: Alfabeta.

Syamsir Torang. 2014. Organisasi Dan Manajemen(Perilaku,Struktur,Budaya & Perubahan Organisasi. Bandung: Alfabeta.

Zaenal Mukarom, Muhibudin Wijaya Laksana. 2020. Manajemen Pelyanan Publik. Bandung CV Pustaka Setia: CV Pustaka Setia.




DOI: https://doi.org/10.59027/alisyraq.v6i3.358

Refbacks

  • There are currently no refbacks.



Published by:
Perkumpulan Ahli Bimbingan Konseling Islam Indonesia
Islamic Guidance and Counseling Room, Faculty of Da'wah and Communication Building, First Floor, State Islamic University (UIN) Sunan Kalijaga, Jl. Marsda Adisucipto, Yogyakarta, Indonesia, Postal Code 55281

ISSN (p) : 2685-5453
ISSN (e) : 2685-8509

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi 4.0 Internasional.